EXTENDED CHRISTMAS RETURNS
All items purchased between Monday 29th October 2018 and Monday 24th December 2018 inclusive can be returned for an exchange or refund up to and including Saturday 26th January 2019.
How To Return An Item
There are two easy ways to return your items.
1) Return to a store for a refund
-This is the quickest way to return items. You can also exchange any unwanted items at store. Find your store with our store locator and follow below instructions on store returns:
-Refunds can be requested within 14 days of the date of despatch, and exchanged within 30 days from the date of despatch. If you choose to exchange your item outside of the 14 day refund policy, a refund will not be offered for the exchanged item unless the product is faulty.
-Place the item into its original presentation box. Please note that pierced items can only be returned in their original sealed packaging.
-Unfortunately we cannot accept returns of earrings or cleaning products if the tamper proof packaging has been opened. This is for hygiene reasons and doesn't affect your statutory rights. We cannot accept items that have been engraved, personalised or altered.
-Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.
-Take it to the store of your choice together with your despatch note and receipt.
-If the item is in its original condition, we will process the exchange or refund for you
-If you require a refund, please bring the receipt and payment card you used to place the order
-If you received the item as a gift, we will offer an exchange for an alternative item or reimburse you with a gift card credited to the cost of the item
2) Returning items by post:
You can return items to us by post free of charge in 14 days of the date of despatch, and exchanged within 30 days from the date of despatch. If you choose to exchange your item outside of the 14 day refund policy, a refund will not be offered for the exchanged item unless the product is faulty. You will be refunded with the payment method you used to place the order.
Items must be returned with a completed returns form. To enable products to be returned free of charge. The returns label will also be sent to you via email. If you are unable to print the returns label, please show the email at your local Royal Mail office, and they will be able to do this for you. Please also ask for proof of postage. Furthermore, please follow below instructions:
-Please include this notice and original despatch note or a copy inside your parcel
-Please highlight or place a tick next to the items you are returning on the despatch note
-Items must be returned in their original condition and in their original presentation box
-Please note that pierced items can only be returned in their original sealed packaging
-Make sure the package is sealed securely.
Please note that we are unable to accept returns for Personalised or Engraved items unless the item is faulty or does not match the specifications specified in your order.
If your item is faulty or does not match the specifications contained in your order, you should:
-Contact our Customer Services team on +44(0)20 7233 2553.
-We will send you a pre-paid package in which to return your items so that postage will be free for you. Please note that pierced jewellery must be returned in its original sealed packaging.
-Place the item into its original presentation box and make sure that the parcel is sealed securely. You should also place a copy of your despatch note into the parcel.
-If the item is in its original condition, we will refund the goods
*Calls are free of charge and may be recorded. Our lines are open 10am-6.30pm Monday to Friday and 11.30am - 6pm Saturdays. Closed Sunday and Bank Holidays.